Questions resellers ask us.
Can't find what you need? We're happy to help.
What is Flipdesk?
Flipdesk is one place to run a reselling business: purchases, stock, sales, parcels and profit. It reads your order emails and connects to eBay so you type in far less.
Which shops and marketplaces does it work with?
Order emails from most online shops can be read, with dedicated support for shops like Pokémon Center. Sales come from eBay (through eBay's official API) and Vinted (from their emails). You can add anything else by hand or with a spreadsheet.
How does it read my emails? Is that safe?
You connect your inbox with an app password, which you can remove at any time without changing your main password. Flipdesk only looks at shopping, delivery and marketplace emails. Passwords and tokens are stored encrypted.
Does it get every email right?
Not always, and it doesn't pretend to. Anything it isn't sure about waits in your Inbox, showing what it found and where it came from, so you can correct it before it's added.
Does it include eBay's fees?
Yes. eBay sales come with eBay's real fees, including the Promoted Listings ad fee when a sale came from a promoted listing.
Can I use it on my phone?
Yes. Flipdesk works in any browser and is built for phones too. On iPhone or Android, use “Add to Home Screen” to open it like an app.
Can I bring my existing spreadsheet?
Yes. Download the CSV template, fill it in (or paste your columns across) and import it. You can export everything back out at any time.
How much does it cost?
Every account starts with a 7-day free trial, no card needed. After that it's £12.99 a month, or pay annually and get 3 months free. You're never charged without choosing a plan first.
Can I delete my data?
Yes. You can delete everything, or your whole account, from Settings at any time.
Still stuck? Contact us or read the getting started guide.
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