Last updated 10 November 2026
1.Who we are
Flipdesk is run by [your company or trading name], [registered address]. We are the “controller” of the personal data described here.
Questions or requests about your data: support@flip-desk.app.
2.What we collect
- Your account: email address, username, name if you give one, and a one-way scrambled copy of your password (we can never see your password).
- Your business records: the stock, purchases, sales, parcels, expenses, notes and settings you add or connect, including your home address if you enter it for redirect checks.
- Connected email inboxes: Flipdesk checks new emails for orders, dispatch and delivery updates and marketplace notifications. For the ones it recognises, it keeps the details it needs and a copy of the email so you can review it. For emails it doesn't recognise, it keeps only the sender, subject and date, so it doesn't check them again. Your inbox app password is stored encrypted.
- eBay, if you connect it: the sign-in tokens eBay gives us (encrypted), and your orders, fees, payouts and buyer messages, including buyers' eBay usernames.
- Plan and billing: your plan, trial dates, checkouts and payments. Card details are handled by our payment provider and never reach Flipdesk.
- Messages to us: what you send through the contact form, with your name and email.
- Security information: your connection's IP address, used briefly to block repeated wrong passwords and spam. It isn't used to track you.
3.Why we use it
Only to run Flipdesk for you: tracking stock, reading purchases, matching sales, working out profit and tax summaries, valuing stock and tracking parcels. We don't sell your data, use it for advertising, or show it to other users.
- To provide the service you signed up for (contract): your account, records, connections and billing.
- To keep Flipdesk secure and working (legitimate interests): stopping abuse, fixing problems and improving features.
- To meet legal duties (legal obligation): keeping payment records for tax.
- Product news (consent): only if you ask for it. Account emails, like password resets, are always sent.
5.Data outside the UK
Some of these providers process data outside the UK. When they do, it's protected by UK adequacy decisions or the UK's approved contract clauses (the International Data Transfer Agreement or Addendum).
6.How long we keep it
- Your account and records: while your account is open. Delete them in Settings and they're removed from our live database straight away. Our host's backups can keep a copy for up to 30 days before it's gone for good.
- Payment records: 6 years, because UK tax law requires it.
- Contact form messages: up to 2 years, then deleted.
- Security records (wrong-password counts): 15 minutes.
7.Your rights
You can ask to see, correct, delete or download your data, or object to or limit how we use it. Much of this is built in: Settings lets you export your data as CSV, disconnect eBay or any inbox, delete all your data, or delete your account.
For anything else, email support@flip-desk.app. We'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.
8.eBay buyers
When you connect eBay, your buyers' eBay usernames are stored with your sales so you can see who bought what. When eBay tells us an eBay account has been closed, we remove that username.
9.Children
Flipdesk is for adults running a reselling business. It isn't meant for anyone under 18.
10.Changes to this notice
This page explains how Flipdesk works in plain English. It isn't legal advice. If anything here is unclear, contact us.